SHIPPING & DELIVERIES

• Reserol ships within Sweden but also to Finland, Denmark, Germany, Austria, the Netherlands and Poland. Please note, we do not ship to Åland, Svalbard or Greenland. 
• In the checkout, you choose the shipping method that suits you best. Please note that the specified delivery date is an estimated preliminary delivery date and cannot be guaranteed.
• The fee for the respective shipping methods are shown in the checkout. 
• As soon as your order has been shipped from our warehouse you will receive a confirmation email with all shipping details, including tracking number. 
• Delivery time:
  - Sweden, Finland & Denmark: 1–4 working days
  - Rest of Europe: 3–6 working days
• For orders that are unclaimed within the specified dates given for the collection, the customer will be charged 130 SEK in addition to the initial shipping fee. 

RETURNS 

• If you regret your purchase or any product from your order, you must let us know as soon as possible, no later than within 14 days of receiving the products in question (in accordance with the Distance and Home Sales Contracts Act (2005: 59). 
• Email info@reserol.com and attach the order number and information about the product(s) you are regretting. As far as we can, we stop or adjust the order. If the order has already been sent from our warehouse or is locked for changes, you must collect the package and then return the desired products.
• As a customer, you arrange and pay for the return shipping yourself and send the return to the address below. Remember to include a copy of the order confirmation or other documentation of your purchase, in the return package. IMPORTANT! If there is no documentation in the package, we have no way of approving the return and there will be no refund. 
  
  Return address: 

Reserol 
Äppelbovägen 60
SE-786 91 Vansbro 
SWEDEN 

• For your return to be approved, the product must be unbroken, unused and in its original packaging with associated packaging. Opened or used make-up, skin care and hygiene products are not returned for hygienic reasons. In this way, we can guarantee that all our customers buy an untouched and fresh product.
• You, as a customer, are responsible for the product until it is received by our returns department, which includes the risk of the product being damaged or lost during shipping back to us. Package with care.
• For goods purchased during the period November-December, you as a customer receive an extended right of withdrawal and exchange until January 14th. Under the same conditions as above and upon presentation of a receipt/order confirmation.
• Please note that we do not have a "satisfied customer guarantee". This means that we do not accept returns/complaints of products that have been used but which do not meet your expectations. 
• Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here. 

COMPLAINTS

• For all and any complaints, please contact us at info@reserol.com 
• You as a customer have the right to claim a product if its characteristics differ from what we promised. Should you receive a broken or incorrect item - email info@reserol.com and attach the order number and information about which product(s) it applies to. Please attach pictures of the damage / the faulty item, for faster handling of your case. The return shipping slip is then sent to the email address you used. IMPORTANT! State if you want a replacement product or if you would rather prefer a refund for the product. 
• A return slip is sent to you (free of charge) via email. Print it and attach to the return parcel.  
• In the event of an approved complaint, a refund is made via the selected payment method and confirmation is sent via email, alternatively a replacement product is sent.
• Three years' right of complaint is in accordance with the Consumer Buying Act.
• We do not have a "satisfied customer guarantee". This means that we do not accept returns nor complaints of products that have been used but which do not meet your expectations. 
• You, as a customer, are responsible for the product until it is received at our warehouse, which includes the risk of the product being damaged or lost during shipping back to us. Package with care!